Open positions
Reporting into the Chief Operating Officer, the Operations Manager will be highly experienced in establishing and managing business banking operations. The candidate will formulate the operational policies and procedures for a newly established greenfield digital bank and will transition into managing the operations team. The candidate will be working closely with the customer and technology teams to create the requirements, policies, procedures and work instructions for the end-to-end operations including identifying and addressing gaps supported by a team of business analysts.
Background
We are building a dedicated Australian business bank that finds new flexible ways to free up cash flow so our customers can do more with their money.
Avenue is seeking to become a fully licensed Australian bank in the next 18 months. Avenue is currently applying for its Restricted ADI (‘RADI’). Under the APRA rules, a bank that has been authorised to operate under the RADI regime has two years in which to become a licensed ADI.
Avenue will initially be focused on a market within business banking, targeting small and medium enterprise (SME) customers. Avenue has a significant opportunity to innovate a largely underserviced area of business banking.
Position Purpose & Overview
Reporting into the Chief Operating Officer, the Operations Manager will be highly experienced in establishing and managing business banking operations. The candidate will formulate the operational policies and procedures for a newly established greenfield digital bank and will transition into managing the operations team. The candidate will be working closely with the customer and technology teams to create the requirements, policies, procedures and work instructions for the end-to-end operations including identifying and addressing gaps supported by a team of business analysts.
Responsibilities
Defining the operations (account management, reconciliation, payments, collections, procurement, site management) requirements, policies, procedures and risk management;
Creating the operations controls, frameworks, policies and reporting;
Working with the business to develop the business continuity plans;
Ensuring processes meet the defined customer experience promises defined by the Head of Customer Experience;
Formulating the end-to-end operations policies, procedures, work instructions, SLAs/alerts, and exception handling;
Defining the requirements for operational management reporting, operational KPIs/ scorecards across the business.
Requirements
Business, finance, accounting, engineering, law or other relevant tertiary qualification;
Minimum of 5 years experience managing banking operations within Australia;
Minimum of 2 years experience in business banking within Australia;
Minimum of 2 years experience in digital banking;
Well versed with the APRA industry prudential standards with the ability to translate the requirements into policies, procedures and work-instructions;
Highly proficient in Visio, PowerPoint, Word, and Excel;
Ability to take ownership of a complex task, develop and deliver a solution;
Able to engage, build trust and confidently interact with stakeholders of all levels of various technical ability;
A ‘get things done’ attitude;
An entrepreneurial mindset, challenging the status quo to do things a better way;
High level of integrity, strong ethical approach and commitment to doing the right thing;
High level of written and oral communication in English is essential.
